Shipping & Delivery Policy
We regret we do not deliver to P.O. Boxes or hotels.
Standard Delivery is £6 on all orders within the UK and Europe.
All deliveries require a signature. Please ensure there is someone available at the delivery address to sign for the package. We recommend contacting us if you haven’t received your package by the estimated delivery date below to allow us to assist you with tracking.
UNITED KINGDOM DELIVERY BY ROYAL MAIL
Estimated delivery time: 1-3 working days*. Please allow up to 15 working days
* Please note these delivery times are estimates only and not guaranteed.
Estimated delivery time for Europe: 5-10 working days*. Please allow up to 21 working days
* Please note these delivery times are estimates only and not guaranteed. If you haven’t received your package by the estimated delivery date of 5-10 days please email us to allow us to assist you with tracking.
Unfortunately, from time to time stock may not be available. You will be contacted if the item you order is temporarily out of stock.
OUR DISPATCH PROCESS
Orders are dispatched Monday to Friday excluding Bank Holidays.
Orders are generally dispatched within 1-2 working days although this may take longer during the festive period and under some circumstances. Orders received on a non-working day will be dispatched the next working day.
Your delivery will require a signature upon receipt of order. Please ensure someone is available at your delivery address.
If you are unavailable to sign for your parcel, you should receive a delivery card with contact information for delivery. It will detail the amount of time you have to arrange redelivery or collection before the parcel is returned to us.
If the parcel is not collected and is returned to us you will be required to pay for the redelivery. Should the order be cancelled the refund will be processed minus the original cost of shipping incurred. Free delivery is only available on claimed packages.
INCORRECT ADDRESS DETAILS
Please ensure your address is completed correctly and a valid phone number is available at order. We do not take responsibility for a lost or undelivered item if the address is incorrect. A new delivery will not be dispatched until the original order is delivered back to us.
If your order is returned to us the cost of redelivery must be paid before it is dispatched again.
LOST AND UNDELIVERED ITEMS
The delivery service we use considers a parcel lost after it has been in the postal system for a period of 15 working days for UK orders and 21 days for International orders.
Often parcels don’t take this amount of time, however please note we are unable to dispatch a replacement or issue a refund until this period of time has elapsed.
Should you have any queries relating to a delivery or order please contact us via email to firstname.lastname@example.org. Please note we endeavor to reply to emails within 24-48 hours.